FAQs
Got questions? This is where we cut through the noise. Straight answers, no fluff—just what you need to know about 10STRENGTH gear, payments, and the grind.
Frequently asked questions
What is the return policy?
Eligibility for Returns:
Items must be returned in their original condition.
All tags must remain attached to the product.
Products that have been worn, washed, or altered will not be accepted.
Return Shipping
Customers are responsible for all return shipping costs.
We recommend using a trackable shipping service to ensure your item reaches us safely.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
Sale items, gift cards, and accessories are non-refundable unless faulty.
What is your shipping policy?
Order Processing
Orders are processed within 1–2 business days after payment is received.
You will receive a confirmation email once your order has been dispatched.
UK Shipping Options
Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days
Please note: Delivery times are estimates and may be affected by carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your chosen delivery method.
Tracking
Once your order ships, you will receive a tracking number via email.
You can use this number to monitor your delivery status.
Lost or Delayed Packages
10STRENGTH is not responsible for delays caused by carriers.
If your package is lost or significantly delayed, please contact us and we’ll work with the carrier to resolve the issue.
How can I contact you?
How to Reach Us
All customer enquiries must be directed to 10strength247@gmail.com.
This includes questions about products, orders, returns, shipping, or general information.
Response Times
We aim to respond to all emails within 1–2 business days.
During busy periods, responses may take longer, but we will do our best to assist you promptly.
What to Include in Your Email
To help us resolve your enquiry quickly, please include:
Your full name
Your order number (if applicable)
A clear description of your question or issue
Important Notes
We do not provide customer support via phone, social media, or physical mail.
All communication must go through 10strength247@gmail.com to ensure proper tracking and resolution.
How do I pay?
Payment Methods
Right now, we keep it simple—PayPal only. It’s secure, fast, and trusted worldwide.
Using PayPal Without an Account
You don’t need a PayPal account to buy; you can check out as a guest using your debit or credit card through PayPal’s system.
Future Options
We’re already looking into expanding—card payments and other methods are on the horizon.
Security
PayPal handles the transaction, so your details stay locked down and protected.
Multiple Payments
Not yet. At the moment, it’s one payment, one method. But as we grow, we’ll bring in more flexibility